> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heybreez.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge Bases

Knowledge Bases let you store and manage documents that your voice agents can reference during calls. They provide long-form, factual, or structured information that the agent can retrieve when answering questions.

This page covers how to create, manage, and configure organization-level knowledge bases.

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## Overview

The Knowledge Bases page lists all knowledge bases created at the organization level.

For each knowledge base, you can:

* **Edit** its basic settings
* **Upload and manage documents**
* **Delete** it if no longer needed

Knowledge bases can be shared with **all projects** or restricted to **specific projects** within the organization.

***

## Creating a Knowledge Base

Selecting **Create Knowledge Base** opens the creation menu.

You can configure:

* **Name**: A required name for the knowledge base.

* **Description**: Optional text describing what type of information the knowledge base contains.

* **Project Access**: Controls which projects can use this knowledge base:

  * **All Projects**: available to every project in the organization
  * **Selected Projects Only**: restrict availability to specific projects

After saving, the new knowledge base appears in the organization’s knowledge base list.

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## Uploading Documents

Clicking the upload icon on a knowledge base opens the **Documents** page.

Here, you can:

* Upload new documents
* View the list of uploaded files
* Remove files as needed

Supported file types include common structured and unstructured formats such as CSV, PDF, DOCX, PPTX, TXT, MD, and Excel formats.

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## General Settings

The **General** tab allows you to edit the configuration of the knowledge base.

* **Name & Description**: Update the display name and description at any time.

* **Access Scope (Read-only)**: Indicates that this is an **organization-level** knowledge base.\
  These can be restricted to specific projects, but they are owned at the organization level.

* **Project Access**: Choose which projects can query this knowledge base:

  * **All Projects**
  * **Limit to Specific Projects**

* **Active Status**: Deactivate the knowledge base to temporarily prevent it from being used in queries without deleting it.

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## Deleting a Knowledge Base

You can permanently delete a knowledge base using the delete icon.\
This removes all associated documents and disconnects it from all projects.